Frequently Asked Questions
Everything you need to know about your Dr.G skincare journey.
How can I track my order status?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.
What is your return policy for skincare products?
We offer a 30-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on items that have been opened or tested.
Are Dr.G products suitable for sensitive skin?
Yes, our products are dermatologically tested and specifically formulated with skin-friendly ingredients to ensure they are safe and effective for sensitive and reactive skin types.
Do you offer international shipping?
Currently, we ship to over 20 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How do I know which product is right for my skin type?
Each product page includes a 'Best For' section. You can also take our online Skin Quiz or contact our beauty consultants via live chat for a personalized recommendation.